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After sales service system of Changchuang Technology

DATE: 2022-10-28

    Changchuang has established an independent professional technical support and after-sales service team, providing good pre-sales and after-sales services for the products sold by the company. Changchuang Company places special emphasis on service quality, and strives to provide the best service for our customers based on professional technology and high-quality service.


√ Technical consulting services
In order to have better technical exchanges with customers, Changchuang Company has specially allocated professional technicians to quickly and effectively solve problems encountered in pre-sales and after-sales service for customers through telephone consultation or door-to-door visits.
√ Consulting service for laboratory configuration
After the contract is signed, we will assist in providing necessary laboratory installation data, including power supply system, ventilation system and air conditioning system. Before the instruments and equipment are delivered, we will notify the relevant delivery time in writing, and estimate the customs declaration and transportation time, so that the customer can fully grasp the arrival time to arrange the laboratory settings. When the goods arrive, we will send personnel to inspect the goods with the customer at the same time.
√ Equipment installation service
After the instruments and equipment arrive at the laboratory, we and the professional technicians of the original factory are responsible for on-site installation, calibration and testing. During the commissioning, customer technicians are welcome to participate in the study. After the commissioning, we will provide complete operation and use training courses to the user's staff, and will carry out some basic troubleshooting methods. In case of any problem, it can eliminate the fault in real time, reduce the loss, and enable the equipment to resume normal operation as soon as possible.
√ User technology and application training
With profound and solid professional knowledge, Changchuang Company cooperates with professional technical engineers to provide users with the best service, training product knowledge and application technology, basic maintenance and system configuration. In addition to providing perfect training services, we also irregularly hold technical exchange meetings for customer operators to organize our customers to discuss and learn software application skills and knowledge together with our professional application engineering. These trainings are very helpful for improving customer operation level. We provide long-term technical support and service for equipment.
On site installation, commissioning and training contents
Our company will provide on-site installation and commissioning, and send engineers to be responsible for on-site project implementation and on-site commissioning to ensure correct and perfect installation. During commissioning, the responsible engineer of the customer shall be informed of every commissioning detail to ensure that the customer can fully understand the principle and process of operation.
After installation and commissioning, we will provide the following training contents:
1. Be familiar with relevant test standards
2. Hardware operation
3. Software operation
4. Test procedures and reports
5. System maintenance and calibration
6. Analyze the measurement data and compare the test data according to the standards.
7. System maintenance.
We and our partners have a perfect sales and maintenance service network. All hardware and software systems will meet the warranty conditions according to the indicators, so that customers can rest assured!

For more information about anechoic chamber/shielded chamber/EMC test/system integration/stray test system (RE/RSE), please follow our WeChat official account:
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Address of Shenzhen Office: B1415, Rongde Times Square, Huaqiao New Village Community, Henggang Street, Longgang District, Shenzhen
Factory address: No. 3, Yanziyan Village, Aishantang, Xiufeng District, Guilin, Guangxi
Tel.: 86-0755-26434420
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